Why can’t I receive replacements on the original PO?
A replacement PO can take over the rejected units' purchasing allocation, disabling those rows on the original PO.
The receiving row identifies the replacement PO.
Receive the replacements there instead of recording them twice. If every unit on the original PO was rejected, that PO no longer offers Receive Items.
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People also ask
From other topicsIf I turn on Receive replies, do I still get replies in my mailbox?
Yes. Receive replies adds customer and vendor replies to their OrderPilot records and the Inbox while your mailbox continues receiving them. Existing orders begin capturing replies with their next outgoing email after setup.
Replies you send from your own mailbox aren't captured back into OrderPilot, so answer through the Inbox to keep the conversation together.
Open its own pageFull guide: Set sender details, replies, and email copies
Why can't I receive goods at the made-to-order location?
A made-to-order location holds Order New commitments, so it cannot receive physical stock. Set the PO's destination to a subscribed store or warehouse.
When goods arrive, they are held for the customer there. On a placed order, fulfillment moves to the location that received them.
Open its own pageFull guide: Order a new unit or sell from stock
Can I receive another delivery after finalizing a PO?
No. Finalizing a PO closes its costs and stops receiving until it is reopened.
Use Reopen to edit or Reopen, enter a reason, and confirm before posting the next delivery. Your role needs Finalize and reopen purchase orders, as well as permission for the receiving work.
Open its own pageFull guide: Add freight, duty and other costs to a purchase order
Does Email queued for delivery mean the customer received it?
No. Email queued for delivery confirms that OrderPilot queued the message, not that it reached the customer's inbox. Open Activity > View all emails to check the recorded send and delivery events.
Investigate Bounced, Failed or Send status unconfirmed before assuming the customer has the quote.