How does the customer know what I changed?
The next quote email can include a What changed section showing revised values and previous values.
Keep Include what changed ticked in the composer, review the message and send it. Declined changes are excluded.
Check the send result afterward; a saved edit alone does not tell the customer what changed.
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People also ask
From other topicsI changed my Shopify theme's colors. Does OrderPilot follow?
No. OrderPilot reads theme branding during installation and does not continually follow later theme changes. Choose Update from theme in Branding, select the values you want, click Use these, and save.
Values you set yourself start unticked. The import does not replace your email templates or PDF themes.
I changed a status by hand and the customer got an email. How do I stop that?
Turn off Send status emails when staff change a status in SettingsMessages & notificationsSending settingsEmail & SMS rules. The rule covers staff changes on the order page, Next status, POS, and bulk changes. OrderPilot's automatic moves can still send emails.
Manually sent emails and status text messages are separate.
Open its own pageFull guide: Choose which emails go out, and when
Why hasn't Shopify's Cost per item changed after receiving?
Shopify cost publishing requires final costs and Keep Cost per item updated for stocked products to be on. Missing vendor costs, estimated charges, failed updates or a conflicting Shopify cost edit can stop publishing.
Check Retry now in the PO list's Costs column. Purely custom items without a Shopify inventory item have no cost field to update.
Open its own pageFull guide: Keep Shopify costs right and read your margins
How do I prove a signed PDF wasn't changed?
Compare the PDF's SHA-256 fingerprint with Signed PDF SHA-256 in Signature history. Matching fingerprints show that the file contents match the stored copy; a different fingerprint means the files differ.
The full guide explains how to calculate the fingerprint on Windows or macOS. Matching files alone does not establish who signed.
Open its own pageFull guide: Export, hold and retain signature records