Why is By weight greyed out when I add a charge?
By weight is unavailable because purchase orders do not record unit weights.
Choose By value, By quantity or Manual instead.
A value split needs known vendor costs; a manual split needs all shares to add up to the charge. Check the allocation preview before saving.
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People also ask
From other topicsWhy is Activate greyed out on my template?
Save or discard the template's unsaved changes before clicking Activate in the header. Closing an editing row with Done does not save the whole page. Use Save in the save bar, then activate the draft.
Why is the location picker greyed out?
The location picker is greyed out when the current record cannot change location. Reasons include a placed Shopify order, a purchase-order link, an unfinished sync, a locking status or view-only access. Hover over the picker for the reason.
A purchase order keeps its own location; leave the record page to choose another working location.
Open its own pageFull guide: Find your way around OrderPilot
What should I do when a customer opens a chargeback?
Use Place legal hold to protect the order's signature evidence, then download the signed agreement and evidence from Signature history. Enter a reason when placing the hold.
OrderPilot does not detect card disputes automatically, so staff must place the hold themselves. Managing holds needs Export and hold signature records.
Open its own pageFull guide: Export, hold and retain signature records
Why is the payment button greyed and reading Paid in full?
Paid in full is greyed out because the balance due is $0 and there is nothing more to collect. A valid zero-total sale can show the same state. Check the sale's paid amount and balance before attempting another payment.