OrderPilot and Shopify
- Do we need a Shopify store to use OrderPilot?Yes, OrderPilot runs inside your Shopify store.
- Can the showroom and back office work on the same customer order?Yes, OrderPilot in Shopify POS and Shopify admin uses the same customer sale.
- Can Shopify POS create quotes?Shopify POS Pro can save a cart as a draft order for completion later, which supports a basic quote workflow.
- Does OrderPilot process our customers' card payments?Customer checkout payments go through Shopify, with OrderPilot tracking the payment result and remaining balance.
- Will OrderPilot quotes and orders appear in Shopify?Yes, creating a quote or order in OrderPilot creates a linked Shopify draft order.
- Can OrderPilot take over draft orders we already made in Shopify?No, OrderPilot does not automatically adopt draft orders created separately in Shopify.
- Will OrderPilot add products to our Shopify catalog?Yes, activating an OrderPilot product template creates a Shopify product.
- Can customers configure furniture and pay through our Shopify website?Customers can configure furniture and request a quote through OrderPilot on your Shopify website, then pay through a shared payment link.
- Do we have to rebuild our Shopify website to use OrderPilot?OrderPilot provides theme blocks and an app embed for your existing Shopify website.
- Can staff use OrderPilot when the showroom internet is down?No, OrderPilot has no offline workflow on Shopify POS.
- Do payments and fulfillment recorded in Shopify update OrderPilot?Yes, Shopify sends payment, fulfillment, refund and cancellation updates back to linked OrderPilot sales.